Course Overview
ITIL® 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
The ITIL® 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance.
Furthermore, the qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to integrate new technologies and ways of working. The ITIL® 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL® 4 service management framework, as described in the syllabus below, to be awarded the ITIL® 4 Foundation qualification.
Target Audience
- Help Desk Analyst
- Network Specialist
- Network Analyst
- Network Administrator
- IT Analyst
- Network Manager
- IT Manager
Duration
3 Days
Certifications
ITIL 4 Foundation
Course Objectives
The course will help you to understand:
- How modern IT and digital service organizations operate
- How value streams increase speed and efficiency
- How cultural or behavioral principles guide work that benefits the wider organization
- How to use commonly used service management terms and concepts
Target Audience
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
Duration
3 days : This Instructor-Led course is taught online live over 3 daytime sessions from 9:00 am to 5:00 pm ET.
Pricing
$1,950
Level
Beginner
Certifications
ITIL® 4 Foundation
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Course Outline
Module 1: Introduction
Module 2: Key concepts of service
management
- 2.1 The Concept of Value
- 2.2 Stakeholder and Service Consumer
Roles - 2.3 Service Offerings
- 2.4 Creating Value with Services
Module 3: Key Concepts of ITIL 4
- 3.1 Four Dimensions of Service
Agreement - 3.2 ITIL Service Value System
- 3.3 Service Value Chain
Module 4: The Guiding Principles
- 4.1 Introduction to the Guiding
Principles - 4.2 Using the Guiding Principles
Module 5: ITIL 4 Management Practices
Module 5: ITIL 4 Management Practices
- 5.1 Purpose of the ITIL Practices
- 5.2 Overview of Eight ITIL Practices
- 5.3 Key Management Practices – Part 1
- 5.4 Key Management Practices – Part 2
- 5.5 Key Management Practices – Part 3
Module 6: Course Review